Position title

Resident Services Coordinator

Description

Responsible for the independent resident aspect of the Retirement Center, Heather Court and the Country House residents. This includes: handling the Safety Check program; administration of the Vial of Life program which includes initial set-up and quarterly checks; documentation regarding resident issues; interfacing with departments (dietary, nursing, maintenance, housekeeping, therapy, etc.) re: resident needs; and working with families/Administrator re: resident problems and care level changes. Interfacing with the various departments is also done at times on behalf of the personal care residents as well. Input of billing items and ready for monthly billing. This a flex position consisting of 15 hours/bi-weekly pay. Requires every other weekend, holiday and occasional vacation coverage if available.

Responsibilities

Handle the admission process for independent residents and a portion of the admission process for personal care residents (sometimes filling in for the Administrator for her portion of the personal care process). Responsible for preparing and updating new resident packets, including RC and CH Handbooks.
Responsible for set up of Point Click Care as related to independent/personal care residents. Responsible for maintenance of information in PCC as related to independent and personal care residents.
Handle numerous aspects of billing in coordination with the Administrator, including but not limited to accounts receivable, deposits, return of funds due, ancillaries and maintenance of analysis document for audit.
Handle Ancillary Billing set-up and revision (due to transfer) for all residents—personal care/independent.
Responsible for updating and distribution of independent/personal care resident related paperwork as telephone lists, fire evacuation lists, dietary seating listings, etc.
Responsible for yearly inspections of the country houses and coordination with maintenance to see that corrections are handled.
Responsible for all renovations of RC apartments and Country Houses; this includes initial inspection, ordering of appliances, carpeting, tile, blinds, etc. and interfacing with outside businesses and maintenance to bring renovation to completion in a timely and financially prudent fashion. Coordinate renovations to concur with the placement needs of the Administrator and Marketing Director.
Assist Marketing Director as her primary backup by conducting tours for RC and CHs, attending Open Houses, handling calls of inquiry and dispersing information where necessary. Also, attend Marketing Committee Meetings and act as secretary of this committee.
Handle ordering and supplying of office supplies and Gift Shop items; receive Gift Shop sales and transfer monies received.
Handle all incoming calls as RC main line is trunked into Resident Services.

Qualifications

Must possess, as a minimum, a High School Diploma.
Must be able to read, write and speak the English language in a very clear, understandable manner.
Possess the ability to deal tactfully with personnel, residents, family members, visitors, and the general public.
Must demonstrate personal integrity and emotional stability.
Willingness to work harmoniously with other personnel.
Must have patience, tact, cheerful disposition and enthusiasm, as well as, be willing to handle residents based on whatever maturity level they are currently functioning.
Must function independently, have flexibility, and the ability to work effectively with other personnel.
Communicates with office personnel, other department personnel, visitors, callers, and the general public.
Must have the ability to work effectively with all available technical equipment (telephone, fax machine, photocopier, etc.).
Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people within the facility.
Is clean and well-groomed at all times, this includes hair and fingernails.
Possess the ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations.
Possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
Be able to follow written and oral instructions.
Be economical and careful with supplies, equipment, etc.
Must attend the annual Mandatory In-Service, Dementia and Department of Human Service Trainings.

Base Salary

$14.50-$16.00 Per hour